The Heart Behind SEND at Heart
SEND at Heart brings together two kinds of support: specialist SEND guidance for parents and one-to-one coaching through REST. They are different kinds of work but they are guided by the same values. You deserve support that does not speak over you, rush you or leave you feeling that someone else knows your child or your life better than you do. I bring my knowledge and experience. You bring what only you can know. Good support makes room for both.
SEND at Heart Values
Human first
No one who comes to SEND at Heart is just a diagnosis, a difficulty or a list of things that need to change. I begin by listening to what is happening, what it is costing you, what has already been tried and what matters to you. Difference is met with respect, not assumption.
Knowledge With Integrity
Whether I am drawing on SEND law and practice or working with you through REST, I use my knowledge carefully. I explain things plainly, distinguish what is known from what is uncertain and do not pretend to know what I do not.
Honesty Without Judgement
You will not be given empty reassurance or made to feel ashamed of what you share. We can be honest about what is difficult without blame, judgement or pretending that everything is fine.
Compassion & Accountability
Change does not have to begin with blame or self-criticism. Compassion and accountability can exist together: looking honestly at what is within your control while treating yourself as someone worth caring for.
Supporting Your Voice
My role is not to take over or make you reliant on me. It is to help you understand more, make informed decisions, speak up for what matters and become someone you can count on.
Respectful Collaboration
Good support is built with people, not imposed on them. In coaching, you remain in charge of your choices. In SEND work, your knowledge of your child matters, their voice and wellbeing stay central, and I help you work constructively with education settings while advocating firmly for what is needed.
These values have to mean something in practice. I will explain how I work before you commit, be clear about the limits of my role, protect your confidentiality within safeguarding limits, maintain professional boundaries and welcome honest feedback. If another professional or service is better placed to help you, I will tell you.
SEND at Heart Policies
Below you’ll find my Privacy Statement, Safeguarding Policy and Terms and Conditions, covering coaching and SEND support. Select the expand icon in the corner of each document to read it in full.