Our Values

SEND at Heart isn’t just a service—it’s a philosophy. A way of walking with parents through the emotional weight of the SEND journey, while honouring the professionals who work within it. These values guide everything we do. Because when parents feel safe, they speak powerfully...when professionals feel respected, they collaborate openly and when children are supported by both...they thrive.

Our Core Values are:

Respect for the System
We’ve worked within it—as teachers, SENCOs, and Local Authority officers. We know how hard educators and professionals work to support children. We help parents understand the system, communicate clearly, and collaborate respectfully.

Truth with Compassion

Not every child needs an EHCP, and we’ll be honest about that But we’ll also help you explore what support is available, and how to access it. We believe early identification leads to better outcomes and we’ll guide you through that process with care.

Empowering Parent Voice
You are your child’s strongest advocate. We help you build confidence, clarity and calm strength, so you can speak up without burning out. We offer tools, templates and mentorship that honour your lived experience and emotional resilience.

Self-Compassion as a Foundation
You can’t pour from an empty cup. We’ll remind you—gently and often—that you matter too...that your wellbeing is part of your child’s success and that you deserve the same kindness you so freely give to others.